Shipping policy

Shipping & Delivery Policy

At BroMart, we want to make sure your order is processed, shipped, and delivered as smoothly as possible. Please review our shipping and delivery information below.

Order Processing Time

All orders are processed within 1–2 business days, Monday through Friday, excluding weekends and holidays.

Orders placed on weekends or holidays will be processed on the next business day.

Estimated Shipping Time

The estimated shipping time is generally 7–10 business days after the order has been shipped for orders within Canada.

Delivery times may vary depending on the customer’s location, carrier availability, weather conditions, holidays, remote delivery areas, or other circumstances outside our control.

The maximum estimated transit time is 10 business days from the shipping date.

Estimated Total Delivery Time

The estimated total delivery time is generally 8–12 business days from the date your order is placed.

1–2 business days for order processing
7–10 business days for shipping after the order has been shipped

If your order has not arrived after 10 business days from the shipping date, please contact our support team at bromart0305@gmail.com with your order number.

After reviewing your order and tracking information, our support team will assist you with the best available solution. Depending on the situation, this may include continued delivery support, a replacement, store credit, or a refund where applicable.

Free Shipping Within Canada

Yes. We offer free shipping on all orders within Canada.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, when available.

Tracking information may take 24–48 hours to update after the order has been shipped.

You can use the tracking number provided in your email to check the delivery status of your order.

For additional assistance with your order, please contact us at bromart0305@gmail.com. Our customer support team usually responds within 24–48 business hours, Monday–Friday, 9:00 AM–5:00 PM ET.

Packaging

All items are carefully packaged to help prevent damage during transit.

We do our best to make sure your order arrives in good condition and is ready for use when delivered.

Shipping Method

All orders are shipped using standard shipping methods.

We will ship your order as soon as possible after processing to help ensure timely delivery within Canada.

Delivery Carrier

Your order may be delivered by Canada Post, FedEx, UPS, or another available courier depending on your delivery address, carrier availability, and delivery location.

The carrier used may vary by location to help provide the most reliable delivery option for your order.

Order Cancellation

You may cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped.

To request a cancellation, please email us at bromart0305@gmail.com as soon as possible with your order number.

Once an order has already been processed or shipped, we may no longer be able to cancel it.

Damaged, Missing, or Incorrect Orders

If you receive a broken, damaged, defective, incorrect, or missing item, please contact us within 30 days of delivery.

Please email us at bromart0305@gmail.com with your order number and clear photos of the item and packaging so our support team can review the issue quickly.

After reviewing your case, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.

If the item needs to be returned because it is damaged, defective, incorrect, or not as described, BroMart will cover the return shipping cost.

If your order appears to be missing but the tracking information shows that it was delivered, we recommend contacting the local carrier first to confirm the delivery location. You can also contact us at bromart0305@gmail.com with your order number so our support team can assist you further.

Late Delivery

We aim to deliver orders within 7–10 business days after shipping for customers within Canada.

If your order has not arrived after 10 business days from the shipping date, please contact us at bromart0305@gmail.com with your order number.

After reviewing the tracking information and delivery status, our support team will assist you with the best available solution. Depending on the situation, this may include continued delivery support, a replacement, store credit, or a refund where applicable.

Multiple Shipments

We always try to ship your order in one single shipment whenever possible.

However, in some cases, your order may arrive in multiple shipments due to product availability, fulfillment location, carrier requirements, package size, or shipping restrictions.

If your order is split into multiple shipments, you will not be charged any additional shipping cost.