Return & Refund Policy

Last updated: July 23, 2026

This policy applies to orders placed through BroMart for delivery within Canada.

30-Day Return Window

You may contact us within 30 days of delivery to request a return review. A return is not considered approved until our support team provides written authorization and return instructions.

To begin a request, email bromartsupport@gmail.com with your order number, the item involved, the reason for the request, and photographs where relevant.

Return Eligibility

For a change-of-mind return, the item generally must be unused, undamaged, complete, in the condition received, and in its original packaging. Items that have been used, altered, washed, damaged after delivery, returned incomplete, or sent without authorization may be refused.

Eligibility may also depend on the nature of the product and applicable health, hygiene, or safety requirements. This does not affect remedies available for an item that is damaged, defective, incorrect, missing, or not as described.

Return Shipping

Customers are generally responsible for return shipping costs for an approved change-of-mind return. If our review confirms that an item is damaged, defective, incorrect, or materially not as described, BroMart will provide an appropriate solution and cover reasonable return shipping where a return is required.

The business address shown on our website is not automatically the return address. Do not send a package until you receive the correct return instructions.

Inspection and Refunds

After an authorized return is received, we inspect it and notify you of the result. If approved, the refund is normally initiated to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the funds.

Original shipping charges are not refundable where a separate shipping charge was paid, except where required by law or where the return results from our error. Standard shipping is currently free for orders delivered within Canada.

Damaged, Defective, Incorrect, or Missing Items

Contact us within 30 days of delivery with your order number and clear photographs of the product and packaging. Depending on the verified circumstances, an appropriate solution may include replacement, refund, store credit, missing-item support, or another remedy available under applicable law.

If tracking shows delivered but the parcel cannot be located, check the delivery area, household members, building staff, and the carrier first, then contact us so we can review the tracking information.

Delayed or Lost Shipments

Shipping transit is generally estimated at 7–10 business days after dispatch, but it is not guaranteed. If tracking has not progressed or the parcel is significantly delayed, contact us. We will review the carrier information and determine the appropriate next step based on the circumstances, available evidence, any optional shipping-protection terms, and applicable consumer law.

A delay beyond an estimate does not automatically create a right to a refund before the carrier investigation or delivery review is completed, except where required by law.

Optional Shipping Protection

If selected at checkout, Optional Shipping Protection applies only to eligible loss, theft, or damage claims. Coverage is subject to review and the applicable terms. It does not replace rights that cannot be excluded under applicable law.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help before processing or dispatch, but cancellation is not guaranteed. Once an order has been processed or shipped, it may no longer be possible to cancel it.

Exchanges

Direct exchanges may not be available for every product. We may ask you to complete an approved return and place a new order for the preferred item or variant.

Consumer Rights

Nothing in this policy limits rights or remedies that cannot be waived under applicable Canadian federal, provincial, or territorial consumer protection law.