Shipping & Delivery Policy

Last updated: July 23, 2026

Shipping Area

BroMart currently accepts orders for delivery within Canada. Checkout availability and delivery options depend on the shipping address entered by the customer.

Free Standard Shipping

Free standard shipping is available for orders delivered within Canada. If any optional service or other charge is selected, its price will be shown at checkout before the order is completed.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and holidays. Processing may take longer when an address requires verification, an item is temporarily unavailable, payment review is required, or order details need clarification.

Estimated Transit Time

After dispatch, standard shipping is generally estimated at 7–10 business days. This is an estimate rather than a guaranteed delivery date.

Actual delivery may vary because of the carrier, destination, remote-area service, weather, holidays, customs, operational disruptions, incorrect address information, or other circumstances outside our control.

Tracking

Tracking details are sent to the email address used at checkout when tracking is available. Tracking may require 24–48 hours after dispatch to begin updating. Some shipments may have limited tracking events until they enter the destination carrier's network.

Fulfillment and Multiple Parcels

Products may be prepared by selected third-party fulfillment partners and may ship from outside Canada, including from suppliers in China. An order may arrive in more than one parcel because of product availability, fulfillment location, package size, or carrier requirements. No additional standard shipping fee will be charged solely because an order is split into multiple shipments.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if an address needs correction. We will try to update it before processing, but changes cannot be guaranteed once an order has been prepared or dispatched.

Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Taxes, Duties, and Unexpected Carrier Requests

Amounts collected by BroMart are displayed at checkout before purchase. If a carrier or authority requests an unexpected payment related to delivery, contact us before making that payment so we can review the request.

Optional Shipping Protection

Optional Shipping Protection may be offered at checkout for an additional charge. It is optional and applies only to eligible loss, theft, or damage claims, subject to review and the applicable terms. It does not replace rights that cannot be excluded under applicable law.

Damaged, Incorrect, or Missing Items

Contact bromartsupport@gmail.com within 30 days of delivery with your order number and clear photographs of the item and packaging. Depending on the verified circumstances, we may provide a replacement, refund, store credit, missing-item support, or another appropriate remedy.

Delayed or Apparently Lost Shipments

If tracking has stopped updating or the parcel is significantly beyond the estimated transit time, contact us with your order number. We will review the tracking history and carrier information. Resolution may require a carrier investigation and will depend on the circumstances, available evidence, any optional shipping-protection terms, and applicable law.

Delivered but Not Located

If tracking shows delivered, first check the delivery area, mailbox, household members, neighbours where appropriate, building staff, and the local carrier. Then contact us if the parcel still cannot be located.

Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. We will try to assist before processing or dispatch, but changes and cancellations are not guaranteed. Once an order has shipped, it generally cannot be cancelled.