Legal Information

Last updated: July 23, 2026

Store Operator

BroMart is an independent online retail store operated from Vietnam and serving customers within Canada.

Website: https://thebromart.com

Email: bromartsupport@gmail.com

Phone / Hotline: +(84) 948-819-271

Business address:
354 Đường Lý Thường Kiệt
Thành phố Hồ Chí Minh 72521
Vietnam

This address is used for business and administrative purposes. It is not automatically the return address. Return packages must be authorized and sent according to the instructions provided by our support team.

Service Area and Currency

BroMart currently sells and ships to customers within Canada. Product prices are displayed in Canadian dollars (CAD), unless clearly stated otherwise. Available payment methods and any amounts charged at checkout are shown before an order is completed.

Product Sourcing and Fulfillment

Products may be sourced from selected manufacturing and supply partners, including partners in China. Orders may be prepared and shipped by third-party fulfillment and delivery partners. BroMart does not represent that all products are stored or shipped from a Canadian warehouse.

Shipping

Orders are normally processed within 1–2 business days. Standard shipping is free for orders delivered within Canada. Transit is generally estimated at 7–10 business days after dispatch. Delivery times are estimates and may vary because of the carrier, destination, weather, holidays, remote-area service, customs, or other circumstances outside our control.

Returns and Refunds

Customers may request a return review within 30 days of delivery. Eligibility and refund outcomes depend on the condition of the item, the reason for return, and the Return & Refund Policy. Return shipping may apply. Customers must receive return instructions before sending a package.

Third-Party Brands

Unless expressly stated, BroMart is not affiliated with, endorsed by, or sponsored by third-party brands referenced on the website. Trademarks and brand names belong to their respective owners.

Customer Support

Support requests are accepted 24/7 by email and through our website. Our typical response time is within 24–48 business hours. Requests submitted on weekends or holidays may be reviewed on the next business day.

Questions or complaints should be sent to bromartsupport@gmail.com with the relevant order number and supporting details.

Consumer Rights

Nothing in our store policies is intended to limit rights that cannot be excluded under applicable Canadian federal, provincial, or territorial consumer protection law.